Another update on the Hybris blog) I’ve integrated Facebook Messenger with the online store as a two-way (!) communication channel with the customer. Meaning, a customer who places an order receives a message on their phone or Facebook with the order number and thanks. Their responses to this message are delivered to the contact center, and the call center’s responses – back to the chat with the customer. This part can be customized as desired, in the prototype I demonstrate the fundamental possibility.
Videos, technical details, and screenshots are available at the link
https://hybrismart.com/2016/09/06/facebook-messenger-and-hybris-integration/
Hi, I'm Rauf Aliev. 