May 21 2018, 00:15

This weekend – an important and, I hope, interesting update on my blog about SAP Hybris:

A detailed comparison of Oracle Commerce (ex-ATG) with SAP Hybris Commerce, including Endeca and technical aspects, both On-Premise and cloud versions.

Such a comparison has never been done anywhere on the web before. I tried to be objective in all aspects.

The article is huge, sorry, no conclusions will be drawn 🙂

https://hybrismart.com/2018/05/20/a-detailed-comparison-oracle-commerce-cloud-and-on-premise-aka-atg-vs-sap-hybris-commerce-cloud/

May 20 2018, 20:58

It takes five minutes to heat water from 20 to 100 degrees. But for some reason, there’s no device capable of cooling a can of beer from the same 20 to 5 degrees (just 15 degrees down) faster than 40 minutes (in the freezer). What kind of injustice is this? By the way, physicists, please explain why. If possible – such a device needs to be released urgently.

I am going to watch the last episode of the first season of Handmaid’s Tale. Such an awesome series.

May 20 2018, 14:14

It’s fascinating how precisely our speech apparatus works and how the brain recognizes sounds. Take, for example, the syllables “па” and “ба.”

The difference between “па” and “ба” is merely in the timing of the sound delay before the vowel: if the delay is longer, we hear “п”, if shorter – “б”. Place your hand on your throat near the vocal cords: when saying “ба,” the lips part simultaneously with the vibration of the cords; when saying “па,” the vibration is delayed.

The graph shows that the difference is generated in the region of 20-30 ms delay

May 19 2018, 12:26

I wonder why various Amazons aren’t interested in customers’ hobbies and interests directly, but try to deduce these only through activity analysis? After all, you could simply ask.

For example, why can’t I input my interests and receive special offers if they align with those interests? It’s very simple and beneficial for everyone, isn’t it?

Of course, few online shop users would bother to specify these in their profile. But you could unobtrusively ask during interactions with the website and enrich the profile with the information obtained.

Also, there’s a lack of a guide for product groups. If I were Amazon, I would consider buying such guides (as a service) from third-party suppliers.

May 15 2018, 22:04

Why doesn’t anyone offer smart speakers (Amazon, Google, Apple) for free rental for a week or two? It’s quite hard to break them, and you can include high reliability in the contract with no wear and tear, but every nth family will refuse to return them and will sign up for a loan. And those who return them will be divided into “didn’t like it, it’s rubbish” and “cool, but not ready to buy yet”. You can work with both groups later, they are clearly better than the rest of the gray mass. Half of those who took them will refuse because of laziness (the money is not significant for them, children and wife are happy, and they’re reluctant to return them).

A ready-made idea for a startup, by the way.

May 15 2018, 18:55

In our “neighborhood” they’ve installed these devices for traffic monitoring and data collection for planning and developing road infrastructure. I’ve never seen them anywhere before, interesting. The equipment is manufactured by the company metrocount. I think they count not only the number of cars and their direction but also their speed.

May 15 2018, 14:32

The biggest problem with support services is that their efficiency is built on the basis of inefficient use of the time of the person who reached out.

I am confident that many clients are capable of fully and unambiguously stating their request in sufficient detail for execution. “send a detailed report of last month’s calls”, “change the address”, “I’m having trouble with internet access – it’s very slow, check on your end, and call me if there are any questions”. Those who are unable to do so only need a callback. In the call center, a queue is organized for outgoing calls – and off you go.

In fact, a tech support ticket would consist of just a text input field and a “Send” button, as well as a list of created tickets with statuses, or an email sent from an email linked to the account, or an SMS sent from a phone linked to the account.

All critical operations listed in the ticket can be confirmed via SMS, like writing “I want to switch to plan B”. Then an SMS arrives: “Received request to switch to plan B, confirm by replying ‘YES'”.

A million problems would be resolved faster if it only required sending an email or SMS like “I want to pay with my card, it’s not working, call me back”.

Secondly, tech support should be able to see the history of my actions in my account or on the website (if I am logged in, of course). This is incredibly useful and allows them to understand the issue of “what he/she is failing at”. Besides being helpful for tech support, it’s also invaluable information for a marketer.

Unfortunately, almost all the support in chats that I have encountered ruthlessly consumes my time.