An interesting feature – in recent years, in fact, only my family (two numbers) and strangers who want to sell me something call my phone. And this happens to many others, so they don’t answer these calls from unfamiliar numbers at all. And I have stopped too. It seems that in my world, the mobile phone is gradually assuming the role that the landline telephone had years ago. Messengers and texts are everything for us. Contacts with the outside world – only on my own initiative. But almost always these outgoing calls go to a call center. It seems that in such a system, corporations should restructure the way they communicate with clients. They need to provide the possibility of a callback at the request of the caller, with one click. Something like an app – let it be one for all call centers participating in the program. There, you fill out a form, press the “Call me” button, and wait for a call within the next half hour. And the operator already knows what you are calling about, and speaks directly to the point of the matter.
Hi, I'm Rauf Aliev. 