I want to sing praises to the Amazon Web Services support team.
So, about two years ago I was fiddling with AWS and forgot to turn off some paid services. Yesterday, I get a message that I need to pay 7 bucks. Well, no big deal, I’ll pay it and turn them off. Then I thought – I haven’t activated anything there for two years, why just $7 now? I checked the billing and see that I have 31 invoices totaling $208.
Oops. I thought. And I wrote an email to the support team (screenshot #1). I wrote it as it is – sorry, my mistake, it’s silly to pay, maybe something can be done.
The other screenshots show the responses from the support team. What catches the eye: politeness, empathy, and a quick resolution of the problem (within a day). They even provided a credit, in case something comes up for June, so it’s covered too.
After dealing with support services in my homeland, I had the impression that the best response one could hope for was an installment plan. Like, it happens, it’s unpleasant, but you can pay not immediately, but over 6 months. Here, it really exceeded all expectations.
Dmitri Dmitrienko, you have a wonderful company. Only have to test the waters with competitors, and I’m yours 🙂
Hi, I'm Rauf Aliev. 