I once had a startup idea for a business messenger where sellers would subscribe to keywords and topics, and buyers could find sellers and request information. The information request went through pop-up forms with auto-fill based on previously entered form field values.
Interestingly, the concept of forms integrated within messengers has not yet appeared in the market. Could it really be inconvenient? Entering phone numbers, addresses, full names, car VINs, selecting times in a calendar, choosing from multiple offices on a map, passport details for tickets, and all such things.
I think the main barrier is the reluctance to deal with storing sensitive tagged data and the large number of older version messenger clients in users’ hands, where such forms would not be fully supported.
What about supporting old versions? Technically, one could replace forms with a bot that would simply ask questions sequentially, and a seller would just wait until the bot has processed everything. And this is just for old versions. In the new version, there would be a convenient pop-up form.
Hi, I'm Rauf Aliev. 