Author: Rauf Aliev

Could you please provide the content of that file so I can assist you with the translation?

We had a little rain the day before yesterday https://www.youtube.com/watch?v=PXehPGfYikE

Why doesn’t anyone offer smart speakers (Amazon, Google, Apple) for free rental for a week or two? It’s quite hard to break them, and you can include high reliability in the contract with no wear and tear, but every nth family will refuse to return them and will sign up for a loan. And those who return them will be divided into “didn’t like it, it’s rubbish” and “cool, but not ready to buy yet”. You can work with both groups later, they are clearly better than the rest of the gray mass. Half of those who took them will refuse because of laziness (the money is not significant for them, children and wife are happy, and they’re reluctant to return them).

A ready-made idea for a startup, by the way.

In our “neighborhood” they’ve installed these devices for traffic monitoring and data collection for planning and developing road infrastructure. I’ve never seen them anywhere before, interesting. The equipment is manufactured by the company metrocount. I think they count not only the number of cars and their direction but also their speed.

The biggest problem with support services is that their efficiency is built on the basis of inefficient use of the time of the person who reached out.

I am confident that many clients are capable of fully and unambiguously stating their request in sufficient detail for execution. “send a detailed report of last month’s calls”, “change the address”, “I’m having trouble with internet access – it’s very slow, check on your end, and call me if there are any questions”. Those who are unable to do so only need a callback. In the call center, a queue is organized for outgoing calls – and off you go.

In fact, a tech support ticket would consist of just a text input field and a “Send” button, as well as a list of created tickets with statuses, or an email sent from an email linked to the account, or an SMS sent from a phone linked to the account.

All critical operations listed in the ticket can be confirmed via SMS, like writing “I want to switch to plan B”. Then an SMS arrives: “Received request to switch to plan B, confirm by replying ‘YES'”.

A million problems would be resolved faster if it only required sending an email or SMS like “I want to pay with my card, it’s not working, call me back”.

Secondly, tech support should be able to see the history of my actions in my account or on the website (if I am logged in, of course). This is incredibly useful and allows them to understand the issue of “what he/she is failing at”. Besides being helpful for tech support, it’s also invaluable information for a marketer.

Unfortunately, almost all the support in chats that I have encountered ruthlessly consumes my time.

Heard from Dudya in his latest film that photo and cine film are made from cows. Googled it. 70 percent of the film is photographic gelatin. No substitute. The link has a very useful image about other uses for cows.

https://petapixel.com/2011/11/15/did-you-know-film-and-photo-paper-are-made-using-animals-parts/

Help! Friends, anyone working/living near Raiffeisen Bank who wouldn’t mind helping me repay my debt there TOMORROW?

I will reimburse on the same day. Ideally, if you have a US PayPal, I could send you money there (plus a tip :).

So, the plan is this:

1. Visit any branch of Raiffeisen Bank.

2. Transfer 5000 rubles to my account there.

3. Send me the receipt.

I can transfer you this money in two ways:

1. Moneygram (requires a visit to Sberbank as well to withdraw it).

2. PayPal (US) -> PayPal (US)

3. Transfer from one Sberbank card to another or in cash personally, but that will take from 3 days and longer (I will have to send it through Moneygram to my mother and ask her to transfer it to you).

The most preferable option for me is PayPal. I will transfer immediately.

I really need it, as the debt collectors are already gathering around.

Do you also feel like opening your eyes wide when you see such an expression on paintings or photos (in the photo – Natalie Portman, but one might recall Dali as well, for example)?

Update on hybrismart:

I am gradually posting my notes from the process of learning the modules included with Hybris. There are about five hundred of them, and what’s good about them is that they come with patterns for implementing various tasks encountered in real projects. This is what is called Learning By Examples. Very useful to avoid accidentally “reinventing the wheel” where everything has already been done smartly.

In total, there are about 500 extensions in Hybris, most of which are delivered in source code (amounting to about 15000 classes). A super-brief analysis of some of these is what this note is about. I will merge the articles later, add navigation, etc.

Following the link makes little sense for those who are not in the know 🙂

Did you know that moray eels have a second jaw inside their throat that pulls prey inside?