Well, it hasn’t even been two months since I bought the Model Y, and I’ve already replaced the windshield. An unfortunate stone flew from under the wheels of some truck. The result — a crack that grew every few days of waiting for the repair.
Overall, it was known from the start that Tesla’s service is not as good as their cars, but so far my experience with the service has been most wonderful — except for the fact that I ended up paying $1000 out of the blue (not their fault, of course).
As soon as you get a crack, you create a claim through the app and set up a repair. The nearest available date was in two weeks from that day. The estimate came immediately through the app: $1,140. This included a new windshield ($1000 with a 50% discount) and labor — about $600. The insurance will only pay me $140, because I pay the first thousand as per the insurance terms.
The repair works like this: you arrive at the appointed time, and leave the car. The reception already knows you have arrived and why you are there. The initial estimate for completion in the app was 6 PM — that’s 10.5 hours after the appointed time. I brought two laptops, headphones, a charger, and hadn’t finished my coffee when I received a message that everything was done. It took 40 minutes.
So, the experience with their service was excellent, although of course it would have been better if there had been no need for it at all.
Hi, I'm Rauf Aliev. 